Last Updated: 15 December 2025

At Led Sign India, all our products are custom-made and manufactured strictly on order based on customer specifications. Please read this policy carefully before placing an order.

1. No Refunds or Returns on Custom Orders

All LED signs and related products sold by Led Sign India are custom order products.

• We do not offer refunds

• We do not accept returns

• We do not allow cancellations

once an order has been confirmed or production has started.

By placing an order, the Buyer agrees and acknowledges that custom-made products are non-refundable and non-returnable.

2. Damaged Goods on Delivery

If the Goods arrive in a damaged condition, the Buyer must comply with the following process:

• Notify the delivery agent and Led Sign India within 24 hours of delivery

• Provide written communication along with clear photo or video evidence showing:

  • Damage to the product

  • Damage to the original packaging

Failure to report damage within 24 hours or failure to provide sufficient evidence will void all seller obligations, including replacement or support.

3. Inspection on Delivery

The Buyer is required to:

• Inspect the Goods immediately upon delivery

• Notify Led Sign India in writing within 24 hours of delivery if there is:

  • Any defect

  • Shortage in quantity

  • Physical damage

Led Sign India must be given a reasonable opportunity to inspect the Goods after notification.
If the Buyer fails to comply with this inspection and reporting process, the Goods shall be conclusively deemed accepted, defect-free, and in full compliance with the order.

4. Color Variations & Handcrafted Nature

Our products are hand-rendered and custom manufactured, and therefore:

• Minor variations in color, brightness, or finish may occur

• Slight discoloration or differences may arise due to:

  • Manufacturing process

  • LED materials

  • Computer screen, mobile display, or printer calibration

The Buyer acknowledges that such variations are normal characteristics of custom LED products and do not constitute defects or grounds for refund or replacement.

5. Technical Issues & Support

In case of any technical or operational issues after installation:

• Please contact Led Sign India for troubleshooting and support

• Our team will assist based on warranty terms (if applicable)

Technical issues do not automatically qualify for refunds or returns unless explicitly approved in writing by Led Sign India.

6. Contact Us

For any questions related to this Refund Policy or technical support, please contact:

Led Sign India
Website: www.ledsignindia.com
Email: [Add your official email ID]
Phone: [Add your official contact number]